Returns and Exchanges


We Know There May be Times When You Need an Exchange or Return.
Here’s What You Need to Know


We return or exchange items that are shipped back to us within 10 days of purchase.

What You Should Do

1.  Please send all returns and exchanges to this address using our printable shipping label.

     Hook Life
     252 Sea Cliff Avenue
     Sea Cliff, NY 11579

2.  Please include a completed Return & Exchange Order with the merchandise you send back.

3.  If you want an exchange, indicate the new item in the Return & Exchange Order.

What We Will Do

  • Returns – when we receive your return, we will issue a refund to the original form of payment.
  • Exchanges – when we receive your exchange, we will refund the price of the original item and charge the new item to the payment method you provide in the Return & Exchange Order. Our customer service team may need to contact you to confirm item availability and credit/payment method.
  • Original shipping charges are not refundable.
  • Please allow up to 30 days to process returns and exchanges. If you need expedited processing or have any questions please contact us at (516) 676-6070 or customerservice@hook.life.

Return and Exchange Order